Terms and Conditions

1. Website Usage Agreement

By accessing and using the Tarintra website, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website.

2. Product Description

Tarintra provides premium coffee and tea products including but not limited to:

• Turkish Heritage Blend Coffee (₺250 TRY / 250g)
• Espresso Gold Roast Coffee (₺290 TRY / 250g)
• Cold Brew Reserve Coffee (₺270 TRY / 250g)
• Anatolian Herbal Harmony Tea (₺180 TRY / 100g)
• Black Sea Classic Tea (₺160 TRY / 100g)
• Jasmine Green Delight Tea (₺200 TRY / 100g)
• Specialty coffee accessories and brewing equipment
• Gift sets and seasonal collections

3. Orders and Payment

All orders must be placed through our website or by contacting us directly. Payment is required at the time of order unless otherwise arranged for wholesale customers.

• Turkish Heritage Blend: ₺250 TRY / 250g
• Espresso Gold Roast: ₺290 TRY / 250g
• Cold Brew Reserve: ₺270 TRY / 250g
• Anatolian Herbal Harmony: ₺180 TRY / 100g
• Black Sea Classic Tea: ₺160 TRY / 100g
• Jasmine Green Delight: ₺200 TRY / 100g
• Wholesale discounts available for bulk orders
• Free shipping on orders over ₺500 TRY

4. Returns and Refunds

We offer a 14-day return policy for unopened products in their original packaging. Returns must be initiated within 14 days of delivery. Custom orders and opened products are not eligible for return. Refunds are processed within 5-7 business days after receiving the returned items.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and billing information
• Ensuring someone is available to receive deliveries
• Properly storing products according to instructions
• Following brewing and preparation guidelines
• Paying for orders as agreed
• Contacting us within 48 hours for any delivery issues
• Following local health and safety regulations
• Using products within recommended timeframes

6. Our Responsibilities

Tarintra commits to:

• Providing high-quality coffee and tea products
• Using premium, ethically sourced ingredients
• Maintaining strict quality control standards
• Ensuring fresh products through proper storage
• Offering excellent customer service and support
• Providing detailed brewing and preparation guides

7. Liability and Safety

While we take every precaution to provide excellent products, Tarintra is not liable for any allergic reactions or health issues that may occur from consuming our products. We maintain comprehensive insurance coverage and follow strict safety procedures to ensure the best possible product quality. Customers with known allergies should review product ingredients before consumption.

8. Website Content

All content on this website, including text, images, and logos, is the property of Tarintra and is protected by copyright laws. Users may not reproduce or distribute any content without written permission.

9. Privacy Policy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

10. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the modified terms.

11. Contact Information

For questions about these terms or our products, please contact us:

• Address: Şebnem Sk. 4, 34083 Istanbul
• Phone: +90 (537) 965 67 74
• Email: info@tarintra.com
• Website: www.tarintra.com